| Term | Edition/page reference (click edition link to jump to it) |
|---|---|
| Accuracy rates | 3.5, 4.3, 4.6, 7.3 |
| Actively seeking employment | 3.8, 8.8, 9.3, 9.4 |
| – Northern Ireland | 4.10 |
| Administration of benefits, location | 1.5 |
| Adviceline for employers | 8.6 |
| Animals, scientific procedures on | 11.17 |
| Answerphones | 3.3-4 |
| Appeals: | |
| – Administrative cost | 7.7 |
| – Clearance times | 3.5, 4.3, 7.3 |
| – Compensation recovery | 5.2 |
| – Disablement Advisory Service | 2.16 |
| – Family credit | 10.4 |
| – Review applications | 10.12-13 |
| – Severe disability premium | 1.2 |
| Appointments, failure to attend | 8.4 |
| Archway Tower BA office | 3.2 |
| Attendance allowance: | |
| – Clearance times | 1.5, 6.5, 9.1-2, 10.1, 10.10, 10.11-12 |
| – Correspondence with AA Unit | 2.5 |
| – Decisions | 10.12 |
| – Income support payable with | 2.1 |
| – Informationon progress of claim | 10.12 |
| – Leaflet DS668 | 2.1 |
| – Number of claims | 9.1, 10.12, 11.8 |
| – Northern Ireland | 6.5 |
| – Outstanding claims | 11.6, 11.8-9 |
| – Reviews | 11.8-10 |
| – Staffing | 11.9-10 |
| Automatic credit transfer (ACT) | 2.7-8 |
| Baillie, Martin | 10.5-6 |
| Bank, payment to | 2.7-8 |
| Beef premium | 7.17 |
| Belfast social security centre | 1.4 |
| Benefit enquiry line | 8.5, 9.1, 10.1 |
| Benefit recipients in GB | 6.1 |
| Benefits Agency: | |
| – Annual reports | 2.6, 11.2 |
| – Business plans | 8.4, 11.1 |
| – Chief executive | 2.6, 11.10 |
| – Cost of launch | 1.2 |
| – Customer charter | 5.3, 11.1-2 |
| – Establishment | 1.2 |
| – Local offices | 10.1 |
| – Publicity spending | 10.3-4 |
| – Salaries | 1.2 |
| – Staff savings | 1.2 |
| – Strategic planning | 1.2, 1.5, 5.5, 7.7 |
| – Targets | 11.2 |
| – Uniforms | 3.3 |
| Bradford | 6.4 |
| Bridging allowance | 2.15, 6.9-12, 9.4-5, 11.13 |
| – Coventry | 6.7-8 |
| – North west region | 5.10 |
| – Northern Ireland | 4.11 |
| Budgetary control | 2.7, 11.15 |
| Building Research Establishment | 6.14 |
| Building society, payment to | 2.7-8 |
| Burnley job centre | 8.8 |
| Bury BA office | 6.1 |
| Business plans | 8.4, 11.1 |
| Business reply envelopes | 7.7 |
| Caerphilly BA office | 5.8 |
| caller questionnaire | 3.6 |
| Camberwell BA office | 1.5 |
| Canning Town BA office | 10.2 |
| CAP | 1.8 |
| Carer’s premium | 5.2 |
| Central Office of Information | 5.12 |
| Central Statistical Office | 5.12 |
| Central Veterinary Laboratory | 5.12 |
| Centralisation of services | 7.7 |
| Chemical & Biological Defence Establishment | 2.17, 6.14, 9.5, 10.17, 11.17 |
| Chesham and Amersham | 11.12 |
| Child benefit | 4.2, 4.3 |
| – Extended | 4.11, 9.4-5 |
| Children dependent on supplementary benefit income support | 2.3 |
| Christmas benefit payment arrangement | 6.2 |
| Citizens Charter | 5.2-3, 11.1-2 |
| Civil Service college | 5.12, 11.17 |
| Claim forms | 5.5, 5.7-8, 9.1 |
| Claimant advisers | 4.13, 4.15, 6.9, 1016-17. |
| Claims clearance times | 1.2, 1.5, 3.5, 3.7, 4.3, 4.6, 7.3, 8.5, 9.1-2, 10.1-8 |
| Cold weather payments | 6.3-5, 7.17, 10.5, 11.1 |
| Commission-onlyjobs | 4. 13-14 |
| Community charge, direct payment | 2.2, 2.7, 2.8-10, 4.2 |
| – Administrative costs | 6.4, 7.2 |
| Community charge benefit Leeds | 7.1 |
| Companies in receivership | 2.17 |
| Compensation for official error | 5.3, 11.7, 11.10 |
| Compensation Recovery Unit | 5.2 |
| Computerisation, effects of | 1.2, 5.6 |
| Constituency cases | 1.8, 3.1, 4.1, 7.17, 8.9, 10.17, 11.17 |
| Contributions: | |
| – Defaulting employers | 1.6, 3.7, 4.8, 8.6, 11.11 |
| – Deficiency notices | 4.7-8 |
| – Fraud | 3.8 |
| – Inspection and enforcement | 5.3-4, 11.11 |
| – Insolvency cases | 8.6 |
| – Outstanding | 11.11 |
| – Posting queries | 8.6 |
| – Refunds | 8.6, 8.9 |
| – Self-employed | 11.11 |
| Contributions Agency: | |
| – Annual conference | 11.11 |
| – Annual reports | 2.11 |
| – Benefit enquiries | 8.6 |
| – Caerphilly office | 5.8 |
| – Charters | 7.9 |
| – Chief executive | 2.11 |
| – Customer access points | 7.9-10 |
| – Field offices | 7.9-10 |
| – Inspector outstations | 7.9-10 |
| – Newham offices | 10.2 |
| – North Yorkshire | 7.9 |
| – Renfrewshire | 7.9-10 |
| – Work outstanding | 8.6 |
| Contributors, numbers of | 5.8-9 |
| Coventry: | |
| – BA staff | 4.5-6 |
| – Bridging allowance | 6.7-8 |
| – Family credit | 4.7, 8.5 |
| – Hardship claims | 4.4 |
| – Housing benefit | 8.5 |
| – Income support | 8.5 |
| – Intervention stocks | 8.9 |
| – Jobclubs | 4.15-16 |
| – Restart interviews | 4.15 |
| – Service improvement | 4.6 |
| – Social fund | 4.4-5 |
| CR gas | 11.17 |
| Criminal convictions | 8.8 |
| Cunninghame North BA offices | 5.8 |
| Customer Charter | 11.1-2 |
| Customer questionnaires | 3.5-6, 11.2 |
| Customer satisfaction surveys | 11.2, 11.15 |
| Customer service managers | 5.3, 11.2 |
| Dartford BA office | 1.5 |
| Deaf persons, employment of | 7.13 |
| Dearne Valley | 3.5-6 |
| Defence Maintenance Group | 8.9 |
| DefenceResearch Agency | 1.8, 6.14, 8.9, 9.5, 11.17 |
| Delays, compensation for | 5.3, 11.7, 11.10 |
| Detachedduty workers | 2.14-15 |
| Direct payments | 2.2, 2.7, 2.8-10, 4.2, 6.4, 7.2, 11.5 |
| Disabilities, people with: | |
| – Assessment, counselling and guidance | 11.13, 11.15-16 |
| – Chesham & Amersham | 11.12 |
| – Employment | 1.7, 4.16 |
| – Home visits | 6.13 |
| – Loan of aids to employment | 2.16 |
| – Northern Ireland | 7.11 |
| – Registration | 6.13, 11.12 |
| – Rehabilitation | 1.7, 2.13, 4.12, 11.13-16 |
| Disability appeal tribunals | 11.10 |
| Disability benefits: | |
| – Enquiry Line | 8.5, 9.1, 10.1 |
| – Letter to MPs | 11.11 |
| – Training | 7.8, 7.12-13, 10.6 |
| – Wales | 11.7 |
| Disability benefits centre, Leeds | 11.10 |
| Disability employment advisers | 11.13 |
| Disability living allowance Appeals | 10.7, 11.6, 11.10 |
| – Claim form | 9.1, 10.1, 11.5 |
| – Claims outstanding | 10.3, 10.7, 10.10, 10.14, 11.7 |
| – Clearance times | 9.1-2, 10.1, 10.3, 10.6, 10.8, 10.10, 10.14, 11.7 |
| – Compensation for delay | 11.7 |
| – Decisions | 10.8-9, 11.3-4 |
| – Delays in introduction | 10.10 |
| – Delays in payment | 10.7 |
| – Enquiries | 8.5, 10.7, 10.10, 11.7 |
| – Medical examinations | 10.1, 10.8, 11.4 |
| – Northern Ireland | 10.14 |
| – Notification to other departments | 11.4-5 |
| – Number of claims | 9.1, 10.1, 10.3, 10.7-8, 11.3-4, 11.7 |
| – Reviews | 11.4, 11.8-10 |
| – Self-assessment | 9.1, 10.8, 11.4 |
| – Staff | 10.3 |
| Disability symbol | 5.10 |
| Disability working allowance: | |
| – Administrative cost | 7.6 |
| – Clearance times | 11.6 |
| – Decisions | 11.5, 11.6 |
| – Enquiries | 8.5 |
| – Number of claims | 11.5, 11.6 |
| – Reasons for refusal | 11.5 |
| Training of DROs | 7.12-13 |
| Disabled, See Disabilities, people with: | |
| Disablement advisory service | 2.16, 11.13 |
| Disablementbenefit | 4.2, 9.1 |
| Disable meant resettlement officers | 4.16, 7.12, 13., 11.13 |
| DNA profiling | 7.17 |
| Doctors | 11.11 |
| Doncaster : | |
| – BA performance targets | 3.5 |
| – Effects of computerisation | 1.2 |
| – Employment Service office | 8.9 |
| – Numbers of benefit recipients | 10.11 |
| – Severe disability premium | 1.2 |
| – Social fund | 1.8, 10.10-11 |
| – Staffing, BA offices | 3.4 |
| Driving Standards Agency | 11.17 |
| Durham | 8.9 |
| Early retirement | 9.3 |
| Elderly people : | |
| – In Waveney | 11.9 |
| – Letter from BA to | 11.5 |
| Electricity, See Fuel: | |
| Electro-magneticpropulsion | 9.5 |
| Employers’ contribution returns | 8.6 |
| Employment, refusal of | 3.8-9, 9.4 |
| Employment rehabilitation services | 1.7, 2.13, 4.12, 11.13-16 |
| Employment Service: | |
| – Administrative cost | 11.14 |
| – Bonus scheme | 6.6 |
| – Budgetary control | 11.15 |
| – Chief executive visits | 11.14 |
| – Complaints | 11.15 |
| – Convicted persons, employment of | 8.8 |
| – Customer satisfaction survey | 11.15 |
| – Expenditure | 1.8 |
| – Integrated offices | 4.13, 11.12 |
| – List of services | 11.12 |
| – Regional offices | 11.14 |
| – Staff facilities | 6.5-6 |
| – Staff training | 11.16 |
| – Staffing | 4.12, 6.6 |
| – Working patterns | 6.6 |
| Employment training | 3.9, 9.4 |
| Ethnic minorities | 2.1, 3.11-12, 4.15-16, 5.7, 7.15-16 |
| European Social Fund | 7.16 |
| Failure to attend appointments | 8.4 |
| Family credit: | |
| – Appeals | 10.4 |
| – Claims refused | 1.3, 1.6 |
| – Clearance times | 1.4, 10.2-3 |
| – Coventry | 4.7, 8.52 |
| – Lambeth | 10.9-10 |
| – Leeds | 7.1 |
| – London | 2.6 |
| – Northern Ireland | 5.9 |
| – Nottingham | 3.2 |
| – Research | 1.3 |
| – Service to claimants | 1.2-3 |
| – Staffing | 10.2-3 |
| – Take-up | 1.4 |
| – Take-up campaign | 1.3 |
| – Tower Hamlets | 2.17 |
| – Wandsworth | 8.3 |
| – Warwickshire | 8.5 |
| Faversham | 4.14 |
| Finsbury Park BA office | 3.2 |
| Forensic Science Service | 7.17 |
| Fonns completion service | 11.5 |
| Fraud | 2.10-11, 3.8, 5.3-4, 5.11, 7.12 |
| Free phone service | 8.5-6, 11.12 |
| Fruit and vegetables | 1.8, 5.12, 6.14 |
| Fuel, direct payment | 2.2, 2.7, 7.11 |
| Gas, See Fuel : | |
| Genetic engineering | 10.17 |
| Girocheques over £75 | 2.5 |
| Glasgow: | |
| – Home visits | 7.2-3 |
| – Number of claimants | 8.3 |
| – Social fund | 8.3-4 |
| – Take-up campaign | 8.3 |
| Goldthorpe BA office | 3.5 |
| Grampian & Shetland district | 3.2-3 |
| Greenock & Port Glasgow | 4.2, 7.10 |
| Hardship claims | 3.6, 4.7, 9.2 |
| – Coventry | 4.4 |
| – Northern Ireland | 2.12 |
| – Wales | 4.3 |
| – See also Severe hardship (16-17 year olds) : | |
| Helplines | 8.5-6 |
| Heywood & Middleton | 6.1 |
| Highgate BA office | 3.2 |
| Historic Royal Palaces | 6.14 |
| Historic Scotland | 6.14 |
| Holloway prison job club | 2.14 |
| Home visits | 6.13, 7.2-3, 8.4-5, 8.7-8, 9.1 |
| Hostels, provision of | 8.6 |
| Housing benefit: | |
| – Coventry | 8.5 |
| – Lambeth | 10.9 |
| – Transitional payment unit | 8.5 |
| – Wandsworth | 8.3 |
| – Warwickshire | 8.5 |
| Hydrographic Office | 5.12, 8.9 |
| Income support: | |
| – Advice to 16-17 year olds | 10.15 |
| – Attendance allowance recipients | 2.1 |
| – Carer‘s premium | 5.2 |
| – Children dependent on | 2.3, 2.7 |
| – Computerisation | 5.6 |
| – Coventry | 8.5 |
| – Deductions, See Direct payments : | |
| – Dependants | 2.2-3, 2.7 1 |
| – Direct payments | 2.2, 2.7, 2.8-10, 6.4, 7.2, 7.11 |
| – Error rate | 5.6 |
| – Hardship claims | 2.12, 3.6, 4.7, 9.2 |
| – Lambeth | 10.9-10 |
| – Leeds | 7.1 |
| – London | 2.5-6 |
| – Northern Ireland | 5.9, 7.11-12, 8.7 |
| – Private nursing care | 7.3 |
| – Scotland | 2.2-3, 2.7 |
| – Severe disability premium | 10.5-6 |
| – Wandsworth | 8.3 |
| – Warwickshire | 8.5 |
| – See also Severe hardship (16-17yearolds) : | |
| Independent Living Fund | 1.5 |
| Industrial Services Consortium | 6.3 |
| Information leaflets | 5.8, 6.3 |
| Information Technology Services Agency: | |
| – Annual reports | 2.11 |
| – Chief executive | 2.11 |
| – Launch | 2.11 |
| Insolvency | 8.6 |
| Interpreters | 2.1, 5.7 |
| Intervention Board | 1.8, 5.12, 6.14, 7.17, 8.9 |
| Interviews: | |
| – Privacy of | 7.11 |
| – Restart | 3.9, 4.15, 5.10, 6.8-9, 7.14-15 |
| – Travel costs | 2.16, 4.14-15, 6.8, 7.12, 11.14 |
| – 13 week | 10.16-17 |
| Interwork programme | 10.17 |
| Invalid care allowance: | |
| – Computerisation | 5.2 |
| – Implication for severe disability premium | 1 0.5-6 |
| Islington Welfare Rights Unit | 10.5-6 |
| Job interview guarantee | 3.8, 3.10-11, 7.14, 7.17 |
| – Work trials | 3.10-11, 7.14 |
| Job placements | 3.9 |
| – Staffing | 4.12 |
| Job referral service | 3.9, 7.17, 10.15-16 |
| Job review workshops | 3.9, 10.16 |
| Job vacancies: | |
| – Commission-only | 4.13-14 |
| – Freephone service | 11.12 |
| – Matching claimants with | 4.13, 7.16-17 |
| – Offered through 0898 telephone numbers | 4.11-12 |
| – Tooting | 1.8 |
| Job centres | 6.6-7, 7.12-13, 8.8-9 |
| – Integration with benefit offices | 4.13, 11.12 |
| – Stourbridge | 11.12 |
| Jobclubs | 1.8, 3.9, 3.11-12, 7.15-16 |
| – Coventry | 4.15-16 |
| – Expenditure | 1.8 |
| – Holloway prison | 2.14 |
| – Leeds | 1.8 |
| – North west region | 5.10 |
| Job search seminars | 2.14, 3.9, 10.15 |
| Job seeker’s Charter | 8.8, 11.14-15 |
| Johnstone BA office | 2.17, 7.6, 7.10 |
| Kennington BA office | 1.5 |
| Kidderminster BA office | 8.4 |
| Kirkwall BA office | 7.8 |
| Lambeth | 10.9-10 |
| Leaflet FB31 | 10.5-6 |
| Leeds: | |
| – Benefit claimants | 7.1 |
| – Disability benefits centre | 11.10 |
| – Jobclubs | 1.8 |
| – Social fund | 7.1, 8.2, 10.2 |
| Leicester, Burleys Way, BA office | 3.7 |
| Lerwick BA office | 7.8 |
| LGV licence holders | 5.11 |
| Ling Trust | 11.6 |
| Liquid crystal displays | 9.5 |
| London, benefit recipients in | 2.5-6 |
| Luce Bay weapons range | 8.9 |
| Management consultancy | 1.8 |
| Maritime charts | 5.12 |
| Market Harborough caller office | 5.2 |
| Matching unemployed with vacancies | 4.13, 7.16-17 |
| Medical boards | 6.3 |
| Medicines Control Agency | 5.12 |
| Mental illness | 11.13 |
| Merseyside | 6.1-2, 6.4 |
| Meteorological Office | 1.8, 3.1, 7.17 |
| Mexborough BA office | 3.5 |
| Middleton BA office | 6.1 |
| Mobility allowance: | |
| – Clearance time | 9.1-2, 10.1 |
| – Northern Ireland | 6.5 |
| – Reviews | 11.8-10 |
| Moray | 10.5 |
| Mortgage interest: | |
| – Direct payment | 2.2, 2.7 |
| – Form MI12 | 11.5 |
| Name badges | 11.2, 11.15 |
| National Advisory Council for the Employment of Disabled People | 11.16 |
| National customer survey | 11.2 |
| National insurance contributions, See Contributions : | |
| National insurance number cards | 10.13 |
| Nature Conservancy Council for England | 6.14 |
| Neath BA office | 4.2 |
| Newcastle upon Tyne: | |
| – Direct payments | 2.2 |
| – Social fund | 2.2 |
| – Whitley Road office complex | 11.3 |
| Newham: | |
| – Refugees | 2.1 |
| – Social fund | 2.17 |
| – Staff, BA offices | 10.2 |
| Newport, Gwent | 5.10-11, 9.3, 10.14-15 |
| NHS Estates | 5.12 |
| No fixed abode | 10.8 |
| North Tees district BA office | 7.4-6, 11.8 |
| North west region | 5.10 |
| North Yorkshire | 7.3, 7.9 |
| Northern Ireland: | |
| – Actively seeking work | 4.10 |
| – Attendance allowance | 6.5 |
| – Benefit offices, number | 8.7 |
| – Benefit recipients | 4.10 |
| – Client advisers | 4.10 |
| – Direct payments | 7.11 |
| – Disabilities, people with | 7.11 |
| – Family credit | 5.9 |
| – Fraud | 7.12 |
| – Hardship claims | 2.12 |
| – Home visits | 8.7-8 |
| – Homeless persons | 5.9 |
| – Housing Executive, co-ordination with | 5.9 |
| – Income support claimants | 8.7 |
| – Information and advice officers | 4.10 |
| – Mobility allowance | 6.5 |
| – Pensioners on income support | 8.7 |
| – Refusal of employment | 4.10 |
| – Severe hardship (16-17 year olds) | 4.11 |
| – Single parents | 5.9 |
| – Social fund | 5.9 |
| – Unemployed | 7.11-12 |
| Nottingham: | |
| – Family credit | 3.2 |
| – Community charge, direct payment | 4.2 |
| Nursing care, private | 7.3 |
| Office opening hours | 4.3-4, 5.5-6, 11.2 |
| Ogwr Afan Nedd district | 11.9 |
| One-stop service | 4.13, 11.12 |
| Open-plan offices | 4.2, 4.11 |
| Operation Scotcheck | 5.4, 5.12 |
| Ordnance Survey | 6.14 |
| Packaging | 5.12 |
| Paisley BA office | 7.6-7 |
| Paisley North, single parents in | 1.4 |
| Passport Agency | 2.17, 11.17 |
| Payment of benefits: | |
| – Through Post Office | 10.9, 11.9 |
| – To bank or building society | 2.7-8 |
| Peckham BA office | 1.5 |
| Pensioners over 80 | 7.2 |
| Persons from abroad | 2.1 |
| Physostigmine | 10.17 |
| Placing, assessment and counselling teams (PACTS) | 6.13, 11.13 |
| Plaistow BA office | 10.2 |
| Planning, strategic | 1.2, 1.5, 5.5, 7.7 |
| Poll tax, See Community charge: | |
| Port Talbot BA office | 11.9 |
| Porton Down | 2.17, 11.17 |
| Post Office payments | 10.9, 11.9 |
| Privacyof interviews | 7.11 |
| Publicity spending | 10.3-4 |
| Queen Elizabeth II Conference Centre | 6.14 |
| Radiation | 1.8 |
| Radio and television reception | 6.14 |
| Radio communications Agency | 5.12, 6.14 |
| Rawtenstall | 9.3 |
| RAYO | 1.8 |
| Refugees | 2.1 |
| Rehabilitation | 1.7, 2.13, 4.12, 11.13-16 |
| Remploy | 10.17 |
| Renfrewshire | 7.9-10 |
| Rent, direct payment | 2.2, 2.7 |
| Research on family credit | 1.3 |
| Resettlement Agency: | |
| – Advisory steering groups | 4.9 |
| – Annual reports | 2.12, 4.9, 7.10 |
| – Business plan | 7.10 |
| – Chief executive | 2.12 |
| Resettlement units | 2.11-12, 3.1, 4.8-10, 7.10-11, 10.14 |
| Residential care, direct payment | 2.7 |
| Restart: | |
| – Courses | 3.9-10, 7.13-14 |
| – Guarantee and Aim groups | 6.8-9, 9.3-4 |
| – Interviews | 3.9, 4.15, 5.10, 6.8-9, 7.14-15 |
| Rochdale BA office | 6.1 |
| Royal Mint | 5.12 |
| Royal Parks | 6.14 |
| Scotland: | |
| – Clearance time targets | 8.5 |
| – Companies in receivership | 2.17 |
| – Helplines | 8.5-6 |
| – Income support claimants | 2.2-3, 2.7 |
| – Social fund | 2.7 |
| Scottish Fisheries Protection Agency | 7.17 |
| Severe disability premium | 1.2 |
| Severe hardship (16-17 year olds) | 4.11, 7.5-6, 10.13, 11.3, 11.8 |
| SHAP homes | 2.17 |
| Sheep | 3.1, 7.17 |
| Sheffield | 5.67, 7.7 |
| Sign language | 7.7-8, 7.10, 7.13 |
| Simplification of claims procedures | 5.7-8 |
| Single parents, Paisley North | 1.4 |
| Social fund: | |
| – Awards | 2.2, 7.5 |
| – Budgets | 2.7, 6.1, 7.3-4, 11.8 |
| – Clearance times | 10.5, 10.13 |
| – Client groups | 10.10-11 |
| – Community care grants | 10.13 |
| – Computer system | 10.5 |
| – Coventry | 4.4-5 |
| – Crisis loan to young person | 11.3 |
| – Doncaster | 1.8, 10.10-11 |
| – Expenditure, Wales | 1.3-4 |
| – Food vouchers | 2.5 |
| – Glasgow, Maryhill | 8.3-4 |
| – Grampian & Shetland district | 3.2-3 |
| – Inspectors | 2.5, 7.12, 10.4 |
| – Lambeth | 10.9 |
| – Leaflet FB31 Leeds | 7.1, 8.2, 10.2 |
| – Loan repayments | 2.2, 2.7, 7.2, 7.11, 11.2 |
| – Loans, criteria | 5.5 |
| – Local offices service in | 8.4 |
| – Merseyside | 6.1 |
| – Monitoring of expenditure | 1.4, 7.3-4 |
| – Newcastle upon Tyne | 2.2 |
| – Newham | 2.17 |
| – North & SouthTees | 7.4-5, 11.8 |
| – Northern Ireland | 5.9 |
| – Priorities | 7.4 |
| – Reasons for refusal | 2.2, 3.2-3, 4.4-5, 5.6-7, 7.4-5, 8.2, 10.9 |
| – Restrictions | 6.4 |
| – Review | 7.7 |
| – Scotland | 2.7 |
| – Sheffield | 5.6-7 |
| – South Down | 5.9 |
| – Southwark | 6.2-3 |
| – Staff 10.5: | |
| – Statistics, collection of | 4.2 |
| – Stoke on Trent | 10.13 |
| – Wakefield | 7.3 |
| – Wales | 10.6-7 |
| – York | 7.2, 8.2 |
| Social security advice line for employers | 8.6 |
| Social Security Agency (Northern Ireland): | |
| – Chief executive | 2.13 |
| – Launch | 3.7 |
| – Offices | 8.7 |
| – Publications | 2.13 |
| – Staff and working patterns | 2.12-13 |
| Social security offices, number and organisation | 10.1 |
| South Down | 5.9 |
| SouthTees district BA office | 7.4-6 |
| South Yorkshire & Humberside BA offices | 3.5-6 |
| Southwark BA office | 1.5, 6.2-3 |
| Special investigators | 2.10-11, 5.3-4 |
| Staffing: | |
| – Benefits agency | 1.2, 4.5-6, 5.3, 10.5 |
| – Disability benefits | 10.3 |
| – Family credit unit | 10.2-3 |
| – Fraud | 5.3-4 |
| – Newham offices | 10.2 |
| – Social fund | 10.5 |
| Stanford-le-Hope | 7.13 |
| Stationery Office | 5.12, 10.17 |
| Stoke on Trent | 10.17 |
| Stourbridge | 11.12 |
| Stratford (London) BA office | 2.1, 7.1, 10.2 |
| Students | 4.12 |
| Supplementary benefit: | |
| – Additional requirements | 7.8 |
| – Children dependent on | 2.3 |
| – Dependant | 2.2-3 |
| – Scotland | 2.2-3 |
| – Unemployed, Northern Ireland | 7.11-12 |
| Sympathetic hearing scheme | 7.8, 7.13 |
| Take-up, family credit | 1.4 |
| Take-up campaigns: | |
| – Disablement benefit | 4.2 |
| – Family credit | 1.3 |
| – Regulation 72 | 6.1-2, 8.3 |
| Test firings | 1.8 |
| Thames South BA office | 1.5 |
| Thomaby | 7.12 |
| Tooting: | |
| – Job vacancies | 1.8 |
| – Number of claimants | 8.2-3 |
| Tower Hamlets | 2.17 |
| Trainees’ earnings | 9.4 |
| Training: | |
| – allowance | 9.4 |
| – Customer care | 11.2 |
| – Disablement resettlement officers | 7.12-13 |
| – District managers | 1.2 |
| – Employment | 3.9, 9.4 |
| – EmploymentService staff | 11.16 |
| – Vocational | 7.16 |
| Training & Employment Agency (Northern Ireland): | |
| – Chief executive | 2.16 |
| – Staff and working patterns | 2.16 |
| Travel costs: | |
| – To interview | 2.16, 4.14-15, 6.8, 7.12, 11.14 |
| – To take up work | 2.16 |
| Turner Vi11age hospital | 11.6 |
| Tyne & Wear | 11.3 |
| Unemployed people: | |
| – Matching with job vacancies | 4.13 |
| – On income support, Northern Ireland | 7.11-12 |
| – Skills | 4.12-13 |
| – Under 18 | 4.11, 7.5-6, 8.9, 10.13, 10.15, 11.8 |
| – 13-week interviews | 10.16-17 |
| Unemployment benefit: | |
| – Actively seeking employment condition | 3.8 |
| – Detached duty workers | 2.14-15 |
| – Disqualification | 1.7-8, 2.16, 3.8-9, 4.10, 5.10, 6.5, 9.4, 10.14-15 |
| – Fraud | 3.8 |
| – Refusal of employment | 3.8-9, 4.10, 9.4 |
| – Suspension | 5.11-12, 9.3 |
| – Staff | 2.14, 4.12, 4.14 |
| – Uniforms | 3.3 |
| US Department of Defense | 11.17 |
| Valuation Office | 5.12 |
| Vehicles electronic research | 11.17 |
| Veterinary Medicines Directorate | 3.1, 5.12 |
| Vibration white finger | 9.1 |
| Wages Council minimum rates | 3.7-8, 11.14 |
| Wales: | |
| – Disability benefits | 11.7 |
| – Fraud savings | 2.10 |
| – Hardship payments | 4.3 |
| – Jobsearch seminars | 2.14 |
| – Performance targets | 4.2-3 |
| – Social fund expenditure | 1.3-4, 10.6-7 |
| – Unemployment benefit disqualification | 1.7-8, 2.16, 6.5 |
| Wakefield district BA office | 7.3 |
| Wandsworth | 8.3 |
| War pensioners in other countries | 11.1 |
| Warwickshire | 8.5 |
| Wath-on-Dearne BA office | 3.5 |
| Waveney | 11.9 |
| Welsh language | 2.3-4, 7.8-9 |
| Wilton Park | 6.14 |
| Wind directions | 1.8 |
| Women doctors | 11.11 |
| Term | Edition/page reference (click edition link to jump to it) |
|---|---|
| Accuracy rates | 3.5, 4.3, 4.6, 7.3 |
| Actively seeking employment | 3.8, 8.8, 9.3, 9.4 |
| – Northern Ireland | 4.10 |
| Administration of benefits, location | 1.5 |
| Adviceline for employers | 8.6 |
| Animals, scientific procedures on | 11.17 |
| Answerphones | 3.3-4 |
| Appeals: | |
| – Administrative cost | 7.7 |
| – Clearance times | 3.5, 4.3, 7.3 |
| – Compensation recovery | 5.2 |
| – Disablement Advisory Service | 2.16 |
| – Family credit | 10.4 |
| – Review applications | 10.12-13 |
| – Severe disability premium | 1.2 |
| Appointments, failure to attend | 8.4 |
| Archway Tower BA office | 3.2 |
| Attendance allowance: | |
| – Clearance times | 1.5, 6.5, 9.1-2, 10.1, 10.10, 10.11-12 |
| – Correspondence with AA Unit | 2.5 |
| – Decisions | 10.12 |
| – Income support payable with | 2.1 |
| – Informationon progress of claim | 10.12 |
| – Leaflet DS668 | 2.1 |
| – Number of claims | 9.1, 10.12, 11.8 |
| – Northern Ireland | 6.5 |
| – Outstanding claims | 11.6, 11.8-9 |
| – Reviews | 11.8-10 |
| – Staffing | 11.9-10 |
| Automatic credit transfer (ACT) | 2.7-8 |
| Baillie, Martin | 10.5-6 |
| Bank, payment to | 2.7-8 |
| Beef premium | 7.17 |
| Belfast social security centre | 1.4 |
| Benefit enquiry line | 8.5, 9.1, 10.1 |
| Benefit recipients in GB | 6.1 |
| Benefits Agency: | |
| – Annual reports | 2.6, 11.2 |
| – Business plans | 8.4, 11.1 |
| – Chief executive | 2.6, 11.10 |
| – Cost of launch | 1.2 |
| – Customer charter | 5.3, 11.1-2 |
| – Establishment | 1.2 |
| – Local offices | 10.1 |
| – Publicity spending | 10.3-4 |
| – Salaries | 1.2 |
| – Staff savings | 1.2 |
| – Strategic planning | 1.2, 1.5, 5.5, 7.7 |
| – Targets | 11.2 |
| – Uniforms | 3.3 |
| Bradford | 6.4 |
| Bridging allowance | 2.15, 6.9-12, 9.4-5, 11.13 |
| – Coventry | 6.7-8 |
| – North west region | 5.10 |
| – Northern Ireland | 4.11 |
| Budgetary control | 2.7, 11.15 |
| Building Research Establishment | 6.14 |
| Building society, payment to | 2.7-8 |
| Burnley job centre | 8.8 |
| Bury BA office | 6.1 |
| Business plans | 8.4, 11.1 |
| Business reply envelopes | 7.7 |
| Caerphilly BA office | 5.8 |
| caller questionnaire | 3.6 |
| Camberwell BA office | 1.5 |
| Canning Town BA office | 10.2 |
| CAP | 1.8 |
| Carer’s premium | 5.2 |
| Central Office of Information | 5.12 |
| Central Statistical Office | 5.12 |
| Central Veterinary Laboratory | 5.12 |
| Centralisation of services | 7.7 |
| Chemical & Biological Defence Establishment | 2.17, 6.14, 9.5, 10.17, 11.17 |
| Chesham and Amersham | 11.12 |
| Child benefit | 4.2, 4.3 |
| – Extended | 4.11, 9.4-5 |
| Children dependent on supplementary benefit income support | 2.3 |
| Christmas benefit payment arrangement | 6.2 |
| Citizens Charter | 5.2-3, 11.1-2 |
| Civil Service college | 5.12, 11.17 |
| Claim forms | 5.5, 5.7-8, 9.1 |
| Claimant advisers | 4.13, 4.15, 6.9, 1016-17. |
| Claims clearance times | 1.2, 1.5, 3.5, 3.7, 4.3, 4.6, 7.3, 8.5, 9.1-2, 10.1-8 |
| Cold weather payments | 6.3-5, 7.17, 10.5, 11.1 |
| Commission-onlyjobs | 4. 13-14 |
| Community charge, direct payment | 2.2, 2.7, 2.8-10, 4.2 |
| – Administrative costs | 6.4, 7.2 |
| Community charge benefit Leeds | 7.1 |
| Companies in receivership | 2.17 |
| Compensation for official error | 5.3, 11.7, 11.10 |
| Compensation Recovery Unit | 5.2 |
| Computerisation, effects of | 1.2, 5.6 |
| Constituency cases | 1.8, 3.1, 4.1, 7.17, 8.9, 10.17, 11.17 |
| Contributions: | |
| – Defaulting employers | 1.6, 3.7, 4.8, 8.6, 11.11 |
| – Deficiency notices | 4.7-8 |
| – Fraud | 3.8 |
| – Inspection and enforcement | 5.3-4, 11.11 |
| – Insolvency cases | 8.6 |
| – Outstanding | 11.11 |
| – Posting queries | 8.6 |
| – Refunds | 8.6, 8.9 |
| – Self-employed | 11.11 |
| Contributions Agency: | |
| – Annual conference | 11.11 |
| – Annual reports | 2.11 |
| – Benefit enquiries | 8.6 |
| – Caerphilly office | 5.8 |
| – Charters | 7.9 |
| – Chief executive | 2.11 |
| – Customer access points | 7.9-10 |
| – Field offices | 7.9-10 |
| – Inspector outstations | 7.9-10 |
| – Newham offices | 10.2 |
| – North Yorkshire | 7.9 |
| – Renfrewshire | 7.9-10 |
| – Work outstanding | 8.6 |
| Contributors, numbers of | 5.8-9 |
| Coventry: | |
| – BA staff | 4.5-6 |
| – Bridging allowance | 6.7-8 |
| – Family credit | 4.7, 8.5 |
| – Hardship claims | 4.4 |
| – Housing benefit | 8.5 |
| – Income support | 8.5 |
| – Intervention stocks | 8.9 |
| – Jobclubs | 4.15-16 |
| – Restart interviews | 4.15 |
| – Service improvement | 4.6 |
| – Social fund | 4.4-5 |
| CR gas | 11.17 |
| Criminal convictions | 8.8 |
| Cunninghame North BA offices | 5.8 |
| Customer Charter | 11.1-2 |
| Customer questionnaires | 3.5-6, 11.2 |
| Customer satisfaction surveys | 11.2, 11.15 |
| Customer service managers | 5.3, 11.2 |
| Dartford BA office | 1.5 |
| Deaf persons, employment of | 7.13 |
| Dearne Valley | 3.5-6 |
| Defence Maintenance Group | 8.9 |
| DefenceResearch Agency | 1.8, 6.14, 8.9, 9.5, 11.17 |
| Delays, compensation for | 5.3, 11.7, 11.10 |
| Detachedduty workers | 2.14-15 |
| Direct payments | 2.2, 2.7, 2.8-10, 4.2, 6.4, 7.2, 11.5 |
| Disabilities, people with: | |
| – Assessment, counselling and guidance | 11.13, 11.15-16 |
| – Chesham & Amersham | 11.12 |
| – Employment | 1.7, 4.16 |
| – Home visits | 6.13 |
| – Loan of aids to employment | 2.16 |
| – Northern Ireland | 7.11 |
| – Registration | 6.13, 11.12 |
| – Rehabilitation | 1.7, 2.13, 4.12, 11.13-16 |
| Disability appeal tribunals | 11.10 |
| Disability benefits: | |
| – Enquiry Line | 8.5, 9.1, 10.1 |
| – Letter to MPs | 11.11 |
| – Training | 7.8, 7.12-13, 10.6 |
| – Wales | 11.7 |
| Disability benefits centre, Leeds | 11.10 |
| Disability employment advisers | 11.13 |
| Disability living allowance Appeals | 10.7, 11.6, 11.10 |
| – Claim form | 9.1, 10.1, 11.5 |
| – Claims outstanding | 10.3, 10.7, 10.10, 10.14, 11.7 |
| – Clearance times | 9.1-2, 10.1, 10.3, 10.6, 10.8, 10.10, 10.14, 11.7 |
| – Compensation for delay | 11.7 |
| – Decisions | 10.8-9, 11.3-4 |
| – Delays in introduction | 10.10 |
| – Delays in payment | 10.7 |
| – Enquiries | 8.5, 10.7, 10.10, 11.7 |
| – Medical examinations | 10.1, 10.8, 11.4 |
| – Northern Ireland | 10.14 |
| – Notification to other departments | 11.4-5 |
| – Number of claims | 9.1, 10.1, 10.3, 10.7-8, 11.3-4, 11.7 |
| – Reviews | 11.4, 11.8-10 |
| – Self-assessment | 9.1, 10.8, 11.4 |
| – Staff | 10.3 |
| Disability symbol | 5.10 |
| Disability working allowance: | |
| – Administrative cost | 7.6 |
| – Clearance times | 11.6 |
| – Decisions | 11.5, 11.6 |
| – Enquiries | 8.5 |
| – Number of claims | 11.5, 11.6 |
| – Reasons for refusal | 11.5 |
| Training of DROs | 7.12-13 |
| Disabled, See Disabilities, people with: | |
| Disablement advisory service | 2.16, 11.13 |
| Disablementbenefit | 4.2, 9.1 |
| Disable meant resettlement officers | 4.16, 7.12, 13., 11.13 |
| DNA profiling | 7.17 |
| Doctors | 11.11 |
| Doncaster : | |
| – BA performance targets | 3.5 |
| – Effects of computerisation | 1.2 |
| – Employment Service office | 8.9 |
| – Numbers of benefit recipients | 10.11 |
| – Severe disability premium | 1.2 |
| – Social fund | 1.8, 10.10-11 |
| – Staffing, BA offices | 3.4 |
| Driving Standards Agency | 11.17 |
| Durham | 8.9 |
| Early retirement | 9.3 |
| Elderly people : | |
| – In Waveney | 11.9 |
| – Letter from BA to | 11.5 |
| Electricity, See Fuel: | |
| Electro-magneticpropulsion | 9.5 |
| Employers’ contribution returns | 8.6 |
| Employment, refusal of | 3.8-9, 9.4 |
| Employment rehabilitation services | 1.7, 2.13, 4.12, 11.13-16 |
| Employment Service: | |
| – Administrative cost | 11.14 |
| – Bonus scheme | 6.6 |
| – Budgetary control | 11.15 |
| – Chief executive visits | 11.14 |
| – Complaints | 11.15 |
| – Convicted persons, employment of | 8.8 |
| – Customer satisfaction survey | 11.15 |
| – Expenditure | 1.8 |
| – Integrated offices | 4.13, 11.12 |
| – List of services | 11.12 |
| – Regional offices | 11.14 |
| – Staff facilities | 6.5-6 |
| – Staff training | 11.16 |
| – Staffing | 4.12, 6.6 |
| – Working patterns | 6.6 |
| Employment training | 3.9, 9.4 |
| Ethnic minorities | 2.1, 3.11-12, 4.15-16, 5.7, 7.15-16 |
| European Social Fund | 7.16 |
| Failure to attend appointments | 8.4 |
| Family credit: | |
| – Appeals | 10.4 |
| – Claims refused | 1.3, 1.6 |
| – Clearance times | 1.4, 10.2-3 |
| – Coventry | 4.7, 8.52 |
| – Lambeth | 10.9-10 |
| – Leeds | 7.1 |
| – London | 2.6 |
| – Northern Ireland | 5.9 |
| – Nottingham | 3.2 |
| – Research | 1.3 |
| – Service to claimants | 1.2-3 |
| – Staffing | 10.2-3 |
| – Take-up | 1.4 |
| – Take-up campaign | 1.3 |
| – Tower Hamlets | 2.17 |
| – Wandsworth | 8.3 |
| – Warwickshire | 8.5 |
| Faversham | 4.14 |
| Finsbury Park BA office | 3.2 |
| Forensic Science Service | 7.17 |
| Fonns completion service | 11.5 |
| Fraud | 2.10-11, 3.8, 5.3-4, 5.11, 7.12 |
| Free phone service | 8.5-6, 11.12 |
| Fruit and vegetables | 1.8, 5.12, 6.14 |
| Fuel, direct payment | 2.2, 2.7, 7.11 |
| Gas, See Fuel : | |
| Genetic engineering | 10.17 |
| Girocheques over £75 | 2.5 |
| Glasgow: | |
| – Home visits | 7.2-3 |
| – Number of claimants | 8.3 |
| – Social fund | 8.3-4 |
| – Take-up campaign | 8.3 |
| Goldthorpe BA office | 3.5 |
| Grampian & Shetland district | 3.2-3 |
| Greenock & Port Glasgow | 4.2, 7.10 |
| Hardship claims | 3.6, 4.7, 9.2 |
| – Coventry | 4.4 |
| – Northern Ireland | 2.12 |
| – Wales | 4.3 |
| – See also Severe hardship (16-17 year olds) : | |
| Helplines | 8.5-6 |
| Heywood & Middleton | 6.1 |
| Highgate BA office | 3.2 |
| Historic Royal Palaces | 6.14 |
| Historic Scotland | 6.14 |
| Holloway prison job club | 2.14 |
| Home visits | 6.13, 7.2-3, 8.4-5, 8.7-8, 9.1 |
| Hostels, provision of | 8.6 |
| Housing benefit: | |
| – Coventry | 8.5 |
| – Lambeth | 10.9 |
| – Transitional payment unit | 8.5 |
| – Wandsworth | 8.3 |
| – Warwickshire | 8.5 |
| Hydrographic Office | 5.12, 8.9 |
| Income support: | |
| – Advice to 16-17 year olds | 10.15 |
| – Attendance allowance recipients | 2.1 |
| – Carer‘s premium | 5.2 |
| – Children dependent on | 2.3, 2.7 |
| – Computerisation | 5.6 |
| – Coventry | 8.5 |
| – Deductions, See Direct payments : | |
| – Dependants | 2.2-3, 2.7 1 |
| – Direct payments | 2.2, 2.7, 2.8-10, 6.4, 7.2, 7.11 |
| – Error rate | 5.6 |
| – Hardship claims | 2.12, 3.6, 4.7, 9.2 |
| – Lambeth | 10.9-10 |
| – Leeds | 7.1 |
| – London | 2.5-6 |
| – Northern Ireland | 5.9, 7.11-12, 8.7 |
| – Private nursing care | 7.3 |
| – Scotland | 2.2-3, 2.7 |
| – Severe disability premium | 10.5-6 |
| – Wandsworth | 8.3 |
| – Warwickshire | 8.5 |
| – See also Severe hardship (16-17yearolds) : | |
| Independent Living Fund | 1.5 |
| Industrial Services Consortium | 6.3 |
| Information leaflets | 5.8, 6.3 |
| Information Technology Services Agency: | |
| – Annual reports | 2.11 |
| – Chief executive | 2.11 |
| – Launch | 2.11 |
| Insolvency | 8.6 |
| Interpreters | 2.1, 5.7 |
| Intervention Board | 1.8, 5.12, 6.14, 7.17, 8.9 |
| Interviews: | |
| – Privacy of | 7.11 |
| – Restart | 3.9, 4.15, 5.10, 6.8-9, 7.14-15 |
| – Travel costs | 2.16, 4.14-15, 6.8, 7.12, 11.14 |
| – 13 week | 10.16-17 |
| Interwork programme | 10.17 |
| Invalid care allowance: | |
| – Computerisation | 5.2 |
| – Implication for severe disability premium | 1 0.5-6 |
| Islington Welfare Rights Unit | 10.5-6 |
| Job interview guarantee | 3.8, 3.10-11, 7.14, 7.17 |
| – Work trials | 3.10-11, 7.14 |
| Job placements | 3.9 |
| – Staffing | 4.12 |
| Job referral service | 3.9, 7.17, 10.15-16 |
| Job review workshops | 3.9, 10.16 |
| Job vacancies: | |
| – Commission-only | 4.13-14 |
| – Freephone service | 11.12 |
| – Matching claimants with | 4.13, 7.16-17 |
| – Offered through 0898 telephone numbers | 4.11-12 |
| – Tooting | 1.8 |
| Job centres | 6.6-7, 7.12-13, 8.8-9 |
| – Integration with benefit offices | 4.13, 11.12 |
| – Stourbridge | 11.12 |
| Jobclubs | 1.8, 3.9, 3.11-12, 7.15-16 |
| – Coventry | 4.15-16 |
| – Expenditure | 1.8 |
| – Holloway prison | 2.14 |
| – Leeds | 1.8 |
| – North west region | 5.10 |
| Job search seminars | 2.14, 3.9, 10.15 |
| Job seeker’s Charter | 8.8, 11.14-15 |
| Johnstone BA office | 2.17, 7.6, 7.10 |
| Kennington BA office | 1.5 |
| Kidderminster BA office | 8.4 |
| Kirkwall BA office | 7.8 |
| Lambeth | 10.9-10 |
| Leaflet FB31 | 10.5-6 |
| Leeds: | |
| – Benefit claimants | 7.1 |
| – Disability benefits centre | 11.10 |
| – Jobclubs | 1.8 |
| – Social fund | 7.1, 8.2, 10.2 |
| Leicester, Burleys Way, BA office | 3.7 |
| Lerwick BA office | 7.8 |
| LGV licence holders | 5.11 |
| Ling Trust | 11.6 |
| Liquid crystal displays | 9.5 |
| London, benefit recipients in | 2.5-6 |
| Luce Bay weapons range | 8.9 |
| Management consultancy | 1.8 |
| Maritime charts | 5.12 |
| Market Harborough caller office | 5.2 |
| Matching unemployed with vacancies | 4.13, 7.16-17 |
| Medical boards | 6.3 |
| Medicines Control Agency | 5.12 |
| Mental illness | 11.13 |
| Merseyside | 6.1-2, 6.4 |
| Meteorological Office | 1.8, 3.1, 7.17 |
| Mexborough BA office | 3.5 |
| Middleton BA office | 6.1 |
| Mobility allowance: | |
| – Clearance time | 9.1-2, 10.1 |
| – Northern Ireland | 6.5 |
| – Reviews | 11.8-10 |
| Moray | 10.5 |
| Mortgage interest: | |
| – Direct payment | 2.2, 2.7 |
| – Form MI12 | 11.5 |
| Name badges | 11.2, 11.15 |
| National Advisory Council for the Employment of Disabled People | 11.16 |
| National customer survey | 11.2 |
| National insurance contributions, See Contributions : | |
| National insurance number cards | 10.13 |
| Nature Conservancy Council for England | 6.14 |
| Neath BA office | 4.2 |
| Newcastle upon Tyne: | |
| – Direct payments | 2.2 |
| – Social fund | 2.2 |
| – Whitley Road office complex | 11.3 |
| Newham: | |
| – Refugees | 2.1 |
| – Social fund | 2.17 |
| – Staff, BA offices | 10.2 |
| Newport, Gwent | 5.10-11, 9.3, 10.14-15 |
| NHS Estates | 5.12 |
| No fixed abode | 10.8 |
| North Tees district BA office | 7.4-6, 11.8 |
| North west region | 5.10 |
| North Yorkshire | 7.3, 7.9 |
| Northern Ireland: | |
| – Actively seeking work | 4.10 |
| – Attendance allowance | 6.5 |
| – Benefit offices, number | 8.7 |
| – Benefit recipients | 4.10 |
| – Client advisers | 4.10 |
| – Direct payments | 7.11 |
| – Disabilities, people with | 7.11 |
| – Family credit | 5.9 |
| – Fraud | 7.12 |
| – Hardship claims | 2.12 |
| – Home visits | 8.7-8 |
| – Homeless persons | 5.9 |
| – Housing Executive, co-ordination with | 5.9 |
| – Income support claimants | 8.7 |
| – Information and advice officers | 4.10 |
| – Mobility allowance | 6.5 |
| – Pensioners on income support | 8.7 |
| – Refusal of employment | 4.10 |
| – Severe hardship (16-17 year olds) | 4.11 |
| – Single parents | 5.9 |
| – Social fund | 5.9 |
| – Unemployed | 7.11-12 |
| Nottingham: | |
| – Family credit | 3.2 |
| – Community charge, direct payment | 4.2 |
| Nursing care, private | 7.3 |
| Office opening hours | 4.3-4, 5.5-6, 11.2 |
| Ogwr Afan Nedd district | 11.9 |
| One-stop service | 4.13, 11.12 |
| Open-plan offices | 4.2, 4.11 |
| Operation Scotcheck | 5.4, 5.12 |
| Ordnance Survey | 6.14 |
| Packaging | 5.12 |
| Paisley BA office | 7.6-7 |
| Paisley North, single parents in | 1.4 |
| Passport Agency | 2.17, 11.17 |
| Payment of benefits: | |
| – Through Post Office | 10.9, 11.9 |
| – To bank or building society | 2.7-8 |
| Peckham BA office | 1.5 |
| Pensioners over 80 | 7.2 |
| Persons from abroad | 2.1 |
| Physostigmine | 10.17 |
| Placing, assessment and counselling teams (PACTS) | 6.13, 11.13 |
| Plaistow BA office | 10.2 |
| Planning, strategic | 1.2, 1.5, 5.5, 7.7 |
| Poll tax, See Community charge: | |
| Port Talbot BA office | 11.9 |
| Porton Down | 2.17, 11.17 |
| Post Office payments | 10.9, 11.9 |
| Privacyof interviews | 7.11 |
| Publicity spending | 10.3-4 |
| Queen Elizabeth II Conference Centre | 6.14 |
| Radiation | 1.8 |
| Radio and television reception | 6.14 |
| Radio communications Agency | 5.12, 6.14 |
| Rawtenstall | 9.3 |
| RAYO | 1.8 |
| Refugees | 2.1 |
| Rehabilitation | 1.7, 2.13, 4.12, 11.13-16 |
| Remploy | 10.17 |
| Renfrewshire | 7.9-10 |
| Rent, direct payment | 2.2, 2.7 |
| Research on family credit | 1.3 |
| Resettlement Agency: | |
| – Advisory steering groups | 4.9 |
| – Annual reports | 2.12, 4.9, 7.10 |
| – Business plan | 7.10 |
| – Chief executive | 2.12 |
| Resettlement units | 2.11-12, 3.1, 4.8-10, 7.10-11, 10.14 |
| Residential care, direct payment | 2.7 |
| Restart: | |
| – Courses | 3.9-10, 7.13-14 |
| – Guarantee and Aim groups | 6.8-9, 9.3-4 |
| – Interviews | 3.9, 4.15, 5.10, 6.8-9, 7.14-15 |
| Rochdale BA office | 6.1 |
| Royal Mint | 5.12 |
| Royal Parks | 6.14 |
| Scotland: | |
| – Clearance time targets | 8.5 |
| – Companies in receivership | 2.17 |
| – Helplines | 8.5-6 |
| – Income support claimants | 2.2-3, 2.7 |
| – Social fund | 2.7 |
| Scottish Fisheries Protection Agency | 7.17 |
| Severe disability premium | 1.2 |
| Severe hardship (16-17 year olds) | 4.11, 7.5-6, 10.13, 11.3, 11.8 |
| SHAP homes | 2.17 |
| Sheep | 3.1, 7.17 |
| Sheffield | 5.67, 7.7 |
| Sign language | 7.7-8, 7.10, 7.13 |
| Simplification of claims procedures | 5.7-8 |
| Single parents, Paisley North | 1.4 |
| Social fund: | |
| – Awards | 2.2, 7.5 |
| – Budgets | 2.7, 6.1, 7.3-4, 11.8 |
| – Clearance times | 10.5, 10.13 |
| – Client groups | 10.10-11 |
| – Community care grants | 10.13 |
| – Computer system | 10.5 |
| – Coventry | 4.4-5 |
| – Crisis loan to young person | 11.3 |
| – Doncaster | 1.8, 10.10-11 |
| – Expenditure, Wales | 1.3-4 |
| – Food vouchers | 2.5 |
| – Glasgow, Maryhill | 8.3-4 |
| – Grampian & Shetland district | 3.2-3 |
| – Inspectors | 2.5, 7.12, 10.4 |
| – Lambeth | 10.9 |
| – Leaflet FB31 Leeds | 7.1, 8.2, 10.2 |
| – Loan repayments | 2.2, 2.7, 7.2, 7.11, 11.2 |
| – Loans, criteria | 5.5 |
| – Local offices service in | 8.4 |
| – Merseyside | 6.1 |
| – Monitoring of expenditure | 1.4, 7.3-4 |
| – Newcastle upon Tyne | 2.2 |
| – Newham | 2.17 |
| – North & SouthTees | 7.4-5, 11.8 |
| – Northern Ireland | 5.9 |
| – Priorities | 7.4 |
| – Reasons for refusal | 2.2, 3.2-3, 4.4-5, 5.6-7, 7.4-5, 8.2, 10.9 |
| – Restrictions | 6.4 |
| – Review | 7.7 |
| – Scotland | 2.7 |
| – Sheffield | 5.6-7 |
| – South Down | 5.9 |
| – Southwark | 6.2-3 |
| – Staff 10.5: | |
| – Statistics, collection of | 4.2 |
| – Stoke on Trent | 10.13 |
| – Wakefield | 7.3 |
| – Wales | 10.6-7 |
| – York | 7.2, 8.2 |
| Social security advice line for employers | 8.6 |
| Social Security Agency (Northern Ireland): | |
| – Chief executive | 2.13 |
| – Launch | 3.7 |
| – Offices | 8.7 |
| – Publications | 2.13 |
| – Staff and working patterns | 2.12-13 |
| Social security offices, number and organisation | 10.1 |
| South Down | 5.9 |
| SouthTees district BA office | 7.4-6 |
| South Yorkshire & Humberside BA offices | 3.5-6 |
| Southwark BA office | 1.5, 6.2-3 |
| Special investigators | 2.10-11, 5.3-4 |
| Staffing: | |
| – Benefits agency | 1.2, 4.5-6, 5.3, 10.5 |
| – Disability benefits | 10.3 |
| – Family credit unit | 10.2-3 |
| – Fraud | 5.3-4 |
| – Newham offices | 10.2 |
| – Social fund | 10.5 |
| Stanford-le-Hope | 7.13 |
| Stationery Office | 5.12, 10.17 |
| Stoke on Trent | 10.17 |
| Stourbridge | 11.12 |
| Stratford (London) BA office | 2.1, 7.1, 10.2 |
| Students | 4.12 |
| Supplementary benefit: | |
| – Additional requirements | 7.8 |
| – Children dependent on | 2.3 |
| – Dependant | 2.2-3 |
| – Scotland | 2.2-3 |
| – Unemployed, Northern Ireland | 7.11-12 |
| Sympathetic hearing scheme | 7.8, 7.13 |
| Take-up, family credit | 1.4 |
| Take-up campaigns: | |
| – Disablement benefit | 4.2 |
| – Family credit | 1.3 |
| – Regulation 72 | 6.1-2, 8.3 |
| Test firings | 1.8 |
| Thames South BA office | 1.5 |
| Thomaby | 7.12 |
| Tooting: | |
| – Job vacancies | 1.8 |
| – Number of claimants | 8.2-3 |
| Tower Hamlets | 2.17 |
| Trainees’ earnings | 9.4 |
| Training: | |
| – allowance | 9.4 |
| – Customer care | 11.2 |
| – Disablement resettlement officers | 7.12-13 |
| – District managers | 1.2 |
| – Employment | 3.9, 9.4 |
| – EmploymentService staff | 11.16 |
| – Vocational | 7.16 |
| Training & Employment Agency (Northern Ireland): | |
| – Chief executive | 2.16 |
| – Staff and working patterns | 2.16 |
| Travel costs: | |
| – To interview | 2.16, 4.14-15, 6.8, 7.12, 11.14 |
| – To take up work | 2.16 |
| Turner Vi11age hospital | 11.6 |
| Tyne & Wear | 11.3 |
| Unemployed people: | |
| – Matching with job vacancies | 4.13 |
| – On income support, Northern Ireland | 7.11-12 |
| – Skills | 4.12-13 |
| – Under 18 | 4.11, 7.5-6, 8.9, 10.13, 10.15, 11.8 |
| – 13-week interviews | 10.16-17 |
| Unemployment benefit: | |
| – Actively seeking employment condition | 3.8 |
| – Detached duty workers | 2.14-15 |
| – Disqualification | 1.7-8, 2.16, 3.8-9, 4.10, 5.10, 6.5, 9.4, 10.14-15 |
| – Fraud | 3.8 |
| – Refusal of employment | 3.8-9, 4.10, 9.4 |
| – Suspension | 5.11-12, 9.3 |
| – Staff | 2.14, 4.12, 4.14 |
| – Uniforms | 3.3 |
| US Department of Defense | 11.17 |
| Valuation Office | 5.12 |
| Vehicles electronic research | 11.17 |
| Veterinary Medicines Directorate | 3.1, 5.12 |
| Vibration white finger | 9.1 |
| Wages Council minimum rates | 3.7-8, 11.14 |
| Wales: | |
| – Disability benefits | 11.7 |
| – Fraud savings | 2.10 |
| – Hardship payments | 4.3 |
| – Jobsearch seminars | 2.14 |
| – Performance targets | 4.2-3 |
| – Social fund expenditure | 1.3-4, 10.6-7 |
| – Unemployment benefit disqualification | 1.7-8, 2.16, 6.5 |
| Wakefield district BA office | 7.3 |
| Wandsworth | 8.3 |
| War pensioners in other countries | 11.1 |
| Warwickshire | 8.5 |
| Wath-on-Dearne BA office | 3.5 |
| Waveney | 11.9 |
| Welsh language | 2.3-4, 7.8-9 |
| Wilton Park | 6.14 |
| Wind directions | 1.8 |
| Women doctors | 11.11 |